Frequently Asked Questions
Everything you need to know about your Aer experience.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
You can return any unworn items with original tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Aer, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.